Shipping policy
Every IZU piece is packed by hand on Paros and sent with full insurance, wherever you are.
Processing
Orders are prepared within [1–2] business days (Monday to Friday, excluding Greek public holidays). In peak summer and during IZU Limited drops, this may take up to [3] business days. You will receive an email with tracking as soon as your order leaves the island.
Rates and delivery times
| Destination | Shipping cost | Estimated delivery | Carrier |
|---|---|---|---|
| Greece | Free over €150, otherwise €[X] | [1–3] business days | ACS Courier |
| European Union | €[X] (free over €[X]) | [3–7] business days | ACS Courier with its international partner |
| United Kingdom | €[X] | [4–8] business days | ACS Courier with its international partner |
| United States and Canada | €[X] | [5–10] business days | ACS Courier with its international partner |
| Rest of the world | €[X] | [7–14] business days | ACS Courier with its international partner |
Delivery times are estimates from dispatch and are not guaranteed. Islands and remote areas may take one to two days longer.
Customs, duties and taxes
Orders within the European Union ship from Greece with VAT included, so there is nothing more to pay on delivery.
For orders outside the EU (including the UK, the US and Switzerland), import duties, local taxes and customs fees may be charged by your country on arrival. These are set by your local authorities, are not included in our prices, and are paid by the recipient. If a parcel is refused because of these charges, the return shipping cost and any charges we incur will be deducted from your refund.
Insurance, loss and damage
Every shipment is fully insured. If your parcel is lost, or arrives damaged, write to us at [email] within [7] days of the expected delivery date, with photos of any damage. We will send a replacement or a full refund.
Address and delivery
Please check your shipping address before you order. If you notice a mistake, contact us within [12] hours and we will correct it if the order has not left yet. We cannot be responsible for parcels sent to an incorrect address given at checkout; any extra shipping cost to resend is paid by the customer.
Pick up in store
[Optional: Collect your order free of charge from our boutique in Parikia or Naoussa during opening hours, May to October. We will email you when it is ready.]